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Rewards ProgramUpdated a month ago

Quick Q&A about the Undrdog Rewards Program

Create an Undrdog account to earn points and exclusive rewards every time you shop or refer someone. 

I didn’t get the points for my purchase!

If you recently made a purchase and notice that you didn’t earn any points, the first thing you can do is check if the email you used to purchase is the one associated with your account. 

Don't worry, if you used multiple email addresses to order, we can always transfer points between your accounts. Just let us know!

Why can't I use my points?

Please note that points can't be used when there's an ongoing sale unless stated otherwise. If you want to purchase multiple products and some are on sale, you can make two separate orders - one for discounted products and use your points on the other order. Let us know and we'll ship them together!

If the products you want to order are not on sale, but you still can't see the Rewards options, there's a possibility that you're in ShopPay checkout. Choose the "checkout as guest" option at the bottom of the page and you'll return to the regular checkout.

Every discount has a minimum order value requirement, which you can check in the section of the widget where you redeem the points. This refers to the subtotal without taxes and shipping costs. This value is usually four the value of the redeemed discount code - $80 for the $20 code.  

How to Write a Review

Reviews cannot be left manually. You will receive an email requesting to leave a review 10 days after your order was fulfilled and a prompt a couple of days later. 

You can select a star rate, write reviews and upload photos and videos.

Why have my points disappeared?

No worries! Your redeemed points are never gone. You can find all your unused discount codes in the Rewards widget when you log into our account.  

How to Check, Earn & Redeem Points

We moved our Rewards Program to the Rewards Widget, located at the bottom left of our website. 

You can see your current points balance, different ways to earn and redeem points, as well as your previous activity and earned rewards. Your referral link is also located in the widget. 

How to Redeem Your Points?

Your points can be redeemed in two ways.

1. In the Rewards Widget 

You can choose to redeem 100, 200, 500, 1000, 1500, 2000 and 3000 points. 

2. In the checkout

Choose the number of points you want to use from the dropdown menu and click "Redeem." The discount will be calculated automatically. 

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