Information about ordering from Undrdog. Learn about shipping options, including international shipping, local pickup, order cancellation & our refund policy.
Yes! You can select local pick-up on our website during checkout and we'll send you an email once your order is ready (see image below). The Undrdog HQ is located at 122 Rose Lane, Suite J6, Frisco TX 7503. We're open on workdays from 9 am to 2 pm.
We decided to find a distributor in Canada to make it easier and faster for our customers to get their products without worrying about import fees and brokers. GetCoated is now the leading supplier of Undrdog products and will handle all orders for C
Yes! To see the list of countries we ship to, all you have to do is go to checkout where you will see the estimated shipping rate for different shipping methods (see image below). Please note that you’ll have to pay import taxes & duties and that we
To cancel or edit your order & request a refund, please contact our Customer Support Team via live chat on our website (7 am - 3 pm) or email us at [email protected] (7 am - 5 pm).
Everything you need to know about our Shipping Policy! Shipping cost. The shipping cost is calculated and displayed on the Checkout page before you complete your order, once you enter the shipping address. Fulfillment Time. Orders placed on a busine
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll al
Here's a quick step-by-step guide:. Want to save it for later? Download the PDF!.