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Orders, Shipping & Rewards

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Get information about ordering from Undrdog, payment, and shipping options.


Do You Ship Internationally?

Yes! To see the list of countries we ship to, all you have to do is go to checkout where you will see the estimated shipping rate for different shipping methods (see image below). Please note that you’ll have to pay import taxes & duties and that we

Can I Pick Up My Order in Person?

Yes! You can select local pick-up on our website during checkout and we'll send you an email once your order is ready (see image below). The Undrdog HQ is located at 122 Rose Lane, Suite J6, Frisco TX 7503. We're open on workdays from 9 am to 2 pm.

How Do I Cancel My Order and Request a Refund?

To cancel or edit your order & request a refund, please contact our Customer Support Team via live chat on our website (7 am - 3 pm) or email us at [email protected] (7 am - 5 pm).

Rewards Program

Create an Undrdog account to earn points and exclusive rewards every time you shop or refer someone. If you recently made a purchase and notice that you didn’t earn any points, the first thing you can do is check if the email you used to purchase is