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Undrdog Help Center

Orders will be processed and shipped the same business day if placed before 2pm Central time. Orders placed after 2pm Central time will be shipped the next business day.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



What is your shipping policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at howdy@getundrdog.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shyra@getundrdog.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What is your Refund Policy? 

Please note that points can't be used when there's an ongoing sale. If you want to purchase multiple products and some of them are on sale, you can make two separate orders - one for discounted products and use your points on the other order. Let us know and we'll ship them together!

If the products you want to order are not on sale, but you still can't see the slider for points, there's a possibility that you're in ShopPay checkout. Choose the "checkout as guest" option at the bottom of the page and you'll return to the normal checkout.

 


Why can't I use my points?

These articles should answer all the quick questions about our products:

https://help.getundrdog.com/en-US/articles/product-faqs-21941

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