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Please note that points can't be used when there's an ongoing sale. If you want to purchase multiple products and some are on sale, you can make two separate orders - one for discounted products and use your points on the other order. Let us know and we'll ship them together!

If the products you want to order are not on sale, but you still can't see the slider for points, there's a possibility that you're in ShopPay checkout. Choose the "checkout as guest" option at the bottom of the page and you'll return to the normal checkout.

Undrdog Rewards Program explained:
https://help.getundrdog.com/en-US/rewards-program-97576

Why can't I use my points?

Your discount code may not work if the product you're trying to buy is already on sale or is non-discountable.

Why my discount doesn't work?

Our distributor handles all orders to Canada so that our customers can get their products faster and easier without worrying about import fees and brokers. 

This is their website: https://getcoated.ca/

Do you ship to Canada?

These articles should answer all the quick questions about our products:

https://help.getundrdog.com/en-US/articles/product-faqs-21941

I have a question about your product.

Orders will be processed and shipped the same business day if placed before 2pm Central time. Orders placed after 2pm Central time will be shipped the next business day.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



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